Shipping & Returns

DELIVERY

The products are available worldwide. They will be delivered to the address of delivery that the surfer will have informed on the order form.

For reasons of tracking of parcels, www.prophecy-bmx.com reserves the right to refuse to deliver the orders of private individuals to collective addresses type barracks, local armies, hospitals, clubs of holidays, ... This list being not limited. In the case of a delivery to a collective address, the Internet user acknowledges that the delivery of www.prophecy-bmx.com for the delivery of the order stops at the actual delivery to the collective address indicated in his voucher When the product can be received by a third party. Any further routing to send the parcel to your final destination is not the responsibility of www.prophecy-bmx.com.

The delivery times advertised on the site apply from the reception by the user of the e-mail of confirmation of order sent by www.prophecy-bmx.com.

The Internet user will have access to the home delivery by Post for non-bulky products:

In addition, bulky items will be shipped by a carrier selected by www.prophecy-bmx.com.

Concerning the receipt of parcels, www.prophecy-bmx.com strongly recommends to the surfer to check the apparent state of the products at the time of the delivery. In the event of an abnormality (damaged packaging, missing products, damaged or broken) the surfer:
- must issue all necessary reservations on the delivery receipt,
- must send within 48 hours of delivery a declaration of reserve to the carrier by registered mail with acknowledgment of receipt
- will have 48 hours to report it to www.prophecy-bmx.com at the following email contact@prophecy-bmx.com.


In case of doubt, the user is advised to open the package in the presence of the carrier to ensure that there is no damage to the product.
Failing this, no claim can be brought by the Internet user to www.prophecy-bmx.com.

For products with a sales price of more than € 500 including tax, the maximum delivery time will be 3 months.
For products whose sales price is less than or equal to 500 € TTC, the maximum delivery time will be 30 days from the date of validation of the order by www.prophecy-bmx.com.

Freight cost

> 6 Kg6 <-> 3 Kg3 <-> 2 Kg2 <-> 1 Kg> 1 Kg
FRANCE 40 € 30 € 25 € 20 € 16 €
REST OF EUROPE & SWITZERLAND 50 € 40 € 30 € 25 € 20 €
USA ** 60 USD 50 USD 40 USD 30 USD 10 USD
SOUTH AMERICA 130 USD 100 USD 85 USD 65 USD 50 USD
RUSSIA 100 € 65 € 40 € 30 € 15 €
AUSTRALIA 130 USD 90 USD 65 USD 60 USD 30 USD
ASIA 130 USD 90 USD 65 USD 60 USD 30 USD
SOUTH AFRICA Contact Us Contact Us Contact Us Contact Us Contact Us
CANADA 65 USD 50 USD 35 USD 25 USD 20 USD

If your country is not inside the list or if you want to have special express delivery, please feel free to contact us before order by email: contact@prophecy-bmx.com
All cost inside this matrix include :
a. The administrative treatment of the order,
b. The preparation of the parcel,
c. The freight cost calculated accordingly the volume size and the destination of the parcel.


RETURNS

Apart from the right of withdrawal referred to in Article 7, the Internet user may have to return his product for three reasons: size problem on the article, non-conforming article, damaged article during transport.

1 - Size problem on item

The user then has 48 hours to receive the parcel to make an exchange request with www.prophecy-bmx.com This procedure will allow him to obtain a return number.

www.prophecy-bmx.com will then indicate the procedure allowing him to exchange his product against an identical product but of different size, subject to availability.

The return shipping costs of the product at www.prophecy-bmx.com will be borne by the customer.

2 - Item not in conformity with the order

The user then has 48 hours to receive the package to make a request to return to www.prophecy-bmx.com. This will allow him / her to obtain a return number.

www.prophecy-bmx.com will then indicate the procedure allowing him to return the product not corresponding to his order. In this case, www.prophecy-bmx.com:
- cover the cost of returning the product,
- will ship the product corresponding to the order within 30 days of receipt of the returned product, subject to availability of the requested product in stock.


If the ordered product is no longer available on the return date, www.prophecy-bmx.com will refund the missing product and return shipping costs.
The forward shipping costs will be reimbursed at the level of the basic port fees fixed on the site, allowing the reception of the product alone under the same conditions as the initial order.


It is recalled that the Internet user is free to subscribe or not an insurance in case of loss, theft or destruction of his package. Www.prophecy-bmx.com does not bear any of these expenses and can not be held responsible for the non-receipt of the parcel of the Internet user.

Any returned product without return number will be systematically considered as return non conform and treated as defined in article 10 of the present General Conditions of Sales.

Finally, the Internet user is responsible for the mode of packaging of his product, which must be carried out in such a way that the product can travel without risk of breakage or degradation.

Only returned products that are complete, in perfect condition and in their original packaging will be accepted. In the contrary case, the return will be considered as return non conform and treated as defined in article 10 of the present General Conditions of Sales.

3 - Item defective due to carrier

The Internet user must imperatively check the condition of the package at the time of its delivery and must issue all the necessary reserves on the delivery receipt. Failing this, no claim can be brought by the Internet user to www.prophecy-bmx.com.

The Internet user has 48 hours to inform www.prophecy-bmx.com of his complaint. This will allow him / her to obtain a return number. The internet user must send a duplicate of the documents relating to the defective delivery to www.prophecy-bmx.com (delivery note, reserves) in order to allow the processing of his complaint. Www.prophecy-bmx.com will then indicate the procedure to be followed to return the damaged product.
The damaged product must be returned complete, in the receiving condition and in its original packaging.

Article 5 shall apply to this provision.

If the return of the product is validated by www.prophecy-bmx.com and the product is available on order, the user will exchange the product within a maximum of 30 days.

If the return of the product is validated by www.prophecy-bmx.com but the product is no longer available, then www.prophecy-bmx.com will refund the user the price of the defective item and shipping costs back In equivalent terms under the conditions of Article 8.2.
If the return is not validated by www.prophecy-bmx.com, especially since the reservations will not have been made to the carrier at the time of delivery, then this return will be considered as non-compliant return and treated as such.

4 - Immediate product exchange

In connection with the exchange or replacement of a product by www.prophecy-bmx.com prior to receipt by www.prophecy-bmx.com of the exchanged product, the surfer commits to return the original product within a delay Of 30 days. In case of non respect of this delay www.prophecy-bmx.com reserves the right to debit on the bank card used by the Internet user an amount equivalent to the price (VAT included) of the product sent in the framework of this exchange. A second sale under suspensive condition will then be considered as having been carried out by www.prophecy-bmx.com. This suspensive condition will be satisfied if at the expiration of the 30-day period following the date on which www.prophecy-bmx.com has shipped a replacement product, the exchanged product is not returned to him.