SERVICES PROPHECY BMX

Our commitments

1. SATISFACTION : 7-day money back satisfaction guarantee (even if you change your mind)

Satisfied or refunded !

You have 7 days to decide whether you are happy with your purchase or not. If you realise that you have changed your mind, simply return the item(s) to us, in its original condition, within 7 days for a full refund or an exchange. Please return the items in their original packaging. All goods will be inspected on return. Items that we determine to have been used for longer than is considered appropriate (more than a few minutes) will not be refunded. The returns freight and bank charges will be at your charges. Please note that you can also exchange an item purchased on www.prophecy-bmx.com at an event. However refund is not possible during an event.

If your return is the result of a www.prophecy-bmx.com  error:

If any of the items proves to be defective, damaged or incorrect, we will happily refund the purchase price and delivery charges, or provide a replacement product provided the item is returned in its original packaging.

Returning a product

You have a period of 7 days of receipt of the ordered products to return it to www.prophecy-bmx.com against exchange or refund. You need to obtain a return number provided by www.prophecy-bmx.com to make a return. You can get your return number by sending us email to contact@prophecy-bmx.com. Once you have received your return number, package up your items in their original packaging and include your pre-filled return sheet with the return number. WARNING : An item being exchanged should be of comparable value to the original item (of an inferior or equal price to the original purchase price). Otherwise, only refund is possible.

Please return the items in their original packaging to the following address :

Prophecy BMX
Le Triangle vert Bât. 2
434 allée François Aubrun
13100 LE THOLONET
FRANCE


2. We deliver frames and accessories to you!

Our transporter will deliver the bulky as well as small items at your home (at the address you chose when ordering). So, no need to move! If you're not present when the driver attempts to deliver a shipment, he will let a notice in your mailbox asking you to contact the carrier to set a new date of delivery.

Freight cost

> 6 Kg6 <-> 3 Kg3 <-> 2 Kg2 <-> 1 Kg> 1 Kg
USA ** 60 USD 50 USD 40 USD 30 USD 10 USD
SOUTH AMERICA 130 USD 100 USD 85 USD 65 USD 50 USD
AUSTRALIA 130 USD 90 USD 65 USD 60 USD 30 USD
ASIA 130 USD 90 USD 65 USD 60 USD 30 USD
SOUTH AFRICA Contact Us Contact Us Contact Us Contact Us Contact Us
CANADA 65 USD 50 USD 35 USD 25 USD 20 USD

If your country is not inside the list or if you want to have special express delivery, please feel free to contact us before order by email: contact@prophecy-bmx.com
Tous les couts présents dans ce tableau intègrent :
a. Le traitement administratif de la commande,
b. La préparation et l'expédition du ou des colis,
c. Les frais de transport calculés en fonction du poids et de la destination de la commande."


3. Secure Payment and privacy:

On www.prophecy-bmx.com you can pay online by. All personal and banking information transmissions are secure. In accordance with the measures of the law “Informatique et Libertés” of 6 January 1978, you may have a right to access, amend and/or request deletion of information that we collect about you. If you wish to exercise this right, please contact us.


4. Warranty and after-sales service

On www.prophecy-bmx.com the PROPHECY BMX frames are guaranteed for 2 years. The finishes of the PROPHECY BMX frames and forks (paint, varnish, decoration) are guaranteed for 1 year. All other components including forks are guaranteed for 1 year. These warranty conditions are applicable for manufacturing defects found on PROPHECY BMX products by PROPHECY BMX After-sales service. www.prophecy-bmx.com does not cover under the warranty any defects, if the PROPHECY BMX product has been purchased second hand and does not cover the costs of assembly, dismantling, labor, packing and shipping.

  • This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.
  • This warranty shall not apply to any defect, failure or damage caused by improper installation, use or improper or inadequate maintenance and care of the frames. In this sense, www.prophecy-bmx.com highly recommends the user to follow the instructions of the guides present with or on the products.
  • This warranty shall not apply if the original parts have been replaced by others.
  • This warranty shall not apply if the frame or the other components show any sign of damage and / or shocks.

If you encounter a problem during the warranty period of your product, www.prophecy-bmx.com puts at your disposal : a direct support by our Customer Relationship Centre : please send an email to contact@prophecy-bmx.com specifying the date of purchase, the invoice number, pictures, and detailed explanations of the problem. Once your claim is validated by our services, you will receive an email with your return number. Enclose your return number with your return parcel. Return freight are at your expense and you are free to choose the method of shipment. If the problem is covered by warranty, we will offer you a suitable solution : repairing the product, sending you an item in perfect condition or refunding. Please note that :

  • the warranty on all parts subject to normal wear and tear by repeated use expires (handles, seat cover, ...).
  • the warranty expires if the defects are caused by improper use or inadequate maintenance, or by not normal, injudicious, improper or careless use of the product.
  • The warranty expires if repairs or modifications to the product are carried out without acknowledgement by PROPHECY BMX Company.
  • The warranty does not cover non original parts.
  • The warranty expires in case of damage, arising from an intentional or third-party liability.
  • The warranty expires in case of damage, arising as a result of an accident or another external calamity ( natural disaster, fire, moisture,...).


5. PHOPHECY BMX Crash Replacement Program

In the event of an accident or severe crash, the high forces exerted on the frame and other components can lead to structural failure during subsequent use. With our Crash Replacement Program we offer you the opportunity to replace your PROPHECY BMX frame at a reduced price. To use the Crash Replacement Program services, please contact us by email to contact@prophecy-bmx.com. Please explain briefly and precisely how the damage was caused. We need these information to know what kind of problem or damage we shall look for when reviewing the framework or other components. Our service will then contact you to tell you how to proceed. This offer is limited to the original owner and to damage that comprises the functionality of the bike. We reserve the right to withdraw this offer if we feel that the damage has been caused unreasonably, intentionally or if it is purely visual. Please not that this program does not allow to switch to another model unless the model concerned is no longer available. This program offer is available up to two years from the purchase date and only once for the frames and within 1 year for the components. Crash Replacement Program conditions :

  • first year : a 50 per cent reduction on the frame and its components prices(on the original price excluding sales promotion)
  • second year : a 30 per cent reduction on the frame price (on the original price excluding sales promotion)

WARNING : in order to meet the requirements of the Crash Replacement Program, the frame, the fork or the component concerned must be returned to www.prophecy-bmx.com at your expense. If a replacement is necessary, we reserve the right to keep the replaced parts. This Crash Replacement Program cannot be combined with other special offers or promotions.


6. CONDITIONS

By consulting our site www.prophecy-bmx.com and by buying on our site, you must accept our general conditions of sale.

Upon validation of your shopping cart, you are asked to confirm that you have taken note and accept our terms and conditions.

> View our terms of use